Contact Us

For account, billing, payment, refund, privacy, legal, compliance, abuse, or service questions, email support@icodeeasy.cc.

To help us locate the issue, include your account email, order ID, request ID, time of occurrence, relevant screenshots, error messages, and troubleshooting steps you have already tried.

Logged-in users can submit account-specific support requests from the dashboard ticket center. For order, credit, API call, or model response issues, tickets are preferred because they help us associate the request with account and usage records.

Support troubleshooting is generally limited to necessary account information, order information, request metadata, error logs, and troubleshooting information; except for operations, security, anti-abuse, billing, troubleshooting, dispute handling, legal compliance, or necessary materials you provide to support, we generally do not store requests sent to AI models and responses returned by AI models.

Do not send passwords, API keys, private keys, full payment credentials, or other highly sensitive content through ordinary email or public channels. If sensitive material is necessary, wait for support to provide a secure submission path.

We review support requests as soon as possible. Payment anomalies, account security, service interruption, compliance risk, privacy requests, and abuse reports are generally prioritized over general product questions.

If you believe an account, API key, payment method, or system has been exposed, stolen, or accessed without authorization, rotate or disable the relevant credential in the dashboard immediately and describe the risk scenario when contacting support.